Easyjet Forum Get Satisfaction
Nov 14, 2012 - Answer 1 of 5: I'm flying from MUC to EDI with Easyjet next Friday and back the. Perhaps you can ask on their Get Satisfaction forum? EasyJet works in partnership with 20 trade unions across eight countries. It also consults its employees across Europe on business issues through its Works Councils structure and the overarching European Works Council forum. Reward easyJet offers a competitive reward package, focused on cash and variable pay rather than fixed benefits. Aug 04, 2016 Satisfaction outward bound the flight was on time the cabin staff were friendly and efficient. On the homeward journey we were travelling the day after the attempted coup and once again there were no problems the staff were good and we took off and landed on time.
Easyjet Forum Satisfaction Login
On 27 March 2014 easyJet opened its new base in Naples - easyJet’s third in Italy and 24th in its European network. The base was opened as a key part of the airline’s expansion plans in the country which will increase capacity by more than 6 per cent for Summer 2014 versus the same period the previous year. EasyJet celebrated this important milestone in Italy during a ceremony attended by the Mayor of Naples, Luigi De Magistris and the President of the Region of Campania Stefano Caldoro, as well as the CEO of GESAC Spa, Armando Brunini. EasyJet, the UK’s largest airline, celebrated the 450th anniversary of Shakespeare’s birth (23 April) with a Guinness World Record performance by the Reduced Shakespeare Company of his complete works during a flight from London Gatwick to Verona. The play lasted one hour and easyJet hopes to set a Guinness World Record in the process for the ‘highest theatrical performance’ at 37,000ft. The performance was the final part of the airline’s month long UK campaign to make 23 April National Shakespeare Day. In May 2014, easyJet announced it will be applying new and innovative technologies to help operate its fleet of 220 Airbus A319 and A320 aircraft even more efficiently and reduce delays while maintaining its industry leading punctuality and safety records.
In partnership with with Coptercraft, Measurement Solutions and Bristol Robotics Laboratory to modify existing technology so that drones can be employed to inspect its fleet of Airbus aircraft. Alongside the drone technology, easyJet is looking at deploying 3D Virtual Reality and Augmented Reality technology by Epson and Vuzix which enables a remote engineering team to see exactly what a pilot or engineer is seeing using virtual reality glasses. The glasses use the world’s first high definition see through display system, providing augmented reality helping easyJet to remotely diagnose a technical issue. EasyJet’s engineering department also worked with Output42 to develop their own bespoke apps which will allow our engineers to perform certain day-to-day issues more efficiently and enable easyJet to return aircraft to service more quickly.
In addition, Panasonic Toughpads will replace laptops and printed navigational charts in all of easyJet’s cockpits by the end of June 2014. The tablets will also make easyJet one of the first airlines to use this type of device in all phases of flight and on the ground.
Alongside new ‘e-paper’ technology created by Sony, this could completely eradicate printed forms in the cabin; this would mean an entirely paperless plane. This new Digital Paper is the latest lightweight design from Sony which makes it feel like the user is writing on paper. On 18 March 2013, easyJet the UK's largest and Europe’s leading airline, launched its flights between London Gatwick and Moscow – the airline's 100th route operating from Gatwick Airport.
EasyJet celebrated the first flight and historic day with a unique Moscow aircraft livery and traditional Russian Cossack dancers. A group of leading independent, British businesses selected by the British Chamber of Commerce, accompanied easyJet's inaugural flight as part of a trade mission to showcase the quality and range of British exports ranging from confectioners and whisky manufacturers to IT and insurance. EasyJet introduced a raft of measures to improve fuel efficiency and reduce C02 emissions. The fuel savings will come through a new, lighter seat and lightweight trolleys onboard along with aerodynamic improvements like sharklets, an enlarged wing tip which make the wing more efficient. The new Recaro seats were fitted onto all new aircraft to be delivered to easyJet. 14 of those between now and September 2014, the first of which will enter service in April 2013. Sharklets were be fitted on all new aircraft deliveries from August 2013, with eight delivered by the end of summer 2014.
The new lightweight trolleys were used on all easyJet's aircraft from April 2013. Following a highly competitive fleet selection process, easyJet plc ('easyJet' or the 'Company') announced that, subject to shareholder approval, it had entered into arrangements (the 'New Framework Arrangements') with Airbus S.A.S. ('Airbus') to acquire 35 Current Generation A320 Aircraft for delivery between 2015 and 2017 under its existing agreement and 100 New Generation A320neo Aircraft for delivery from 2017 until 2022, under a new agreement. Under this new agreement, Airbus also granted the Company the right, but not the obligation, to acquire up to 100 further New Generation A320neo Family Aircraft. EasyJet celebrated two major milestones at London Southend Airport on 20 June 2013. To further enhance the airline’s expansion and network of destinations from London Southend, easyJet added a fourth aircraft to its fleet based at the airport. The additional plane enabled the launch of three new easyJet destinations to Berlin, Krakow and Newquay.
EasyJet marked the addition of the fourth aircraft and its inaugural Newquay flight with a fun send-off by the London Southend Airport Fire Service’s 40ft high water arch salute send-off of the aircraft before it took-off. EasyJet announced on 25 September 2013 that it will open a base in Hamburg as well as increasing its fleet in Berlin in Spring 2014. The announcement was made by chief executive Carolyn McCall at an event at Airbus’ facilities in Hamburg.
Building on its success in both Hamburg and Berlin, easyJet’s new base will open with three A319 aircraft with the airline increasing its fleet in Berlin by an additional plane. EasyJet will more than double its network from Hamburg with 15 additional new business and leisure routes on the top of its existing portfolio of six routes offering almost 170 flights a week during summer 2014. With more frequencies and early morning departures from Hamburg the schedule will make easyJet more attractive to business passengers. EasyJet, along with its partners Airbus and Nicarnica Aviation, successfully completed the final stage of testing for the AVOID (Airborne Volcanic Object Identifier and Detector) volcanic ash technology through a unique experiment involving the creation of an artificial ash cloud. An A400M Airbus test plane dispersed one tonne of Icelandic ash into the atmosphere at between 9,000ft and 11,000ft thereby creating conditions consistent with the 2010 Eyjafjallajokull eruption. A second Airbus test aircraft, an A340-300, with the AVOID technology fitted, flew towards the ash cloud identifying and measuring it from around 60km away.
The experiment also used a small aircraft, a Diamond DA42 from Duesseldorf University of Applied Sciences, to fly into the ash cloud to take measurements which help to corroborate the measurements made by the AVOID system. The AVOID volcanic sensor detected the ash cloud and measured its density which ranged from 0.1 to 1 g m-2 – or concentrations of 100 to 1000 microgram m-3. This is within the range of concentrations measured during the Eyjafjallajokul ash crisis in April and May 2010. EasyJet announced the launch of its apprentice scheme which will see ten successful applicants working with the airline towards an Advanced Apprenticeship in Aeronautical Engineering. EasyJet’s apprenticeship programme is in partnership with Resource Group and its Aviation Maintenance Training Division LRTT. The apprenticeship scheme consists of a combination of classroom and practical training with the first eight months of scheme providing accredited training both in the classroom and practical training at LRTT at the Cotswold Airport.
This is followed by sixteen months of on the job training at easyJet. EasyJet introduced allocated seating on all of its flights – typically over 1000 a day - from 27 November 2012.
The airline trialled allocated seating in April with nearly 2 million passengers flying on 12,500 allocated seating flights. In response to the trial’s success, the airline took the decision to roll out allocated seating across the whole network.
Easyjet Forum Satisfaction 2017
The trial took place because passenger research showed that the boarding process could be a source of stress for some customers and in some case, a barrier to them flying with easyJet. The key tests of the trial were to improve passenger satisfaction without impacting easyJet’s ability to deliver industry leading punctuality – all of which were achieved on trial flights. EasyJet and Nicarnica Aviation entered a partnership with Airbus to test the AVOID (Airborne Volcanic Object Imaging Detector) ash detection equipment on their A340-300 test aircraft at the speed and altitude of commercial aircraft. The tests on the A340 include mounting the equipment externally on the left side of the aircraft fuselage, with recording equipment and real-time monitors placed inside the cabin allowing viewing of the sky ahead. In the event of a volcanic eruption sending ash towards UK airspace, AVOID would give vital, real time information on the actual amounts of ash in the atmosphere.
When incorporated into the safe fly protocols now agreed by the industry and overseen by the CAA and other ash measurement data and prediction models operated by the Met Office, this could enable aircraft to fly safely to and from London and the rest of the UK.
North American airlines improved their scores in the annual J.D. Power 2018 North America Airline Satisfaction Study for the seventh straight year and are doing a better job than ever of keeping travellers happy, according to Michael Taylor, head of the travel practice at JD Power. “With a single exception, airlines in North America show consistent improvements across all the factors, from booking a ticket to handling luggage,” said Taylor in releasing the survey. “Operationally, it’s never been a better time to fly.
Passengers perceive greater value in ticket prices, checking in has never been easier, passengers are more satisfied with the actual aircraft and airlines have improved their baggage-handling performance.” Overall passenger satisfaction with airlines in the US and Canada rose six points between 2017 and 2018, reaching an all-time high score of 762 on J.D. Powers’ 1,000-point scale.
“The exception is in the in-flight services factor, which includes food, beverage and entertainment systems,” Taylor said. “Today’s passengers expect trouble-free connectivity for personal devices and airlines are challenged to keep pace with the technology that can achieve that goal.” The top-ranked individual airline was Southwest Airlines with 818 points, followed by Jet Blue (812 points), Alaska Airlines (775 points), and Delta Air Lines (767 points). Allegiant experienced the greatest growth in customer-satisfaction scores, rising 58 points between 2017 and 2018, to 725 points overall. Industry-wide scores were boosted by a 15-point improvement in customer satisfaction with aircraft; an increase of 11 points in satisfaction with reservations; a ten-point rise in satisfaction with the boarding, deplaning, and baggage experience; an an 8-point-higher score on costs and fees.